Frequently asked questions (FAQs) along with their answers
A digital agency is a company that provides strategic, creative, and technical services to help businesses establish and grow their online presence through services like website development, digital marketing, SEO, social media, and more.
Website costs vary depending on the project’s size, features, and complexity. A basic business website starts around $500–$1,500, while e-commerce or custom websites can range from $2,000 to $10,000 or more. We offer tailored quotes after understanding your specific needs.
Yes, we specialize in redesigning outdated or underperforming websites. We ensure the new design is modern, responsive, user-friendly, and optimized for search engines and conversions.
Not at all! We work with clients globally through email, calls, and video meetings. Our processes are fully remote-friendly, so you can collaborate with us from anywhere.
Yes, all websites we build are fully responsive and optimized for all screen sizes, including smartphones and tablets, to provide a seamless user experience across devices.
Absolutely. We don’t believe in one-size-fits-all. Our team creates customized digital marketing plans based on your goals, target audience, industry, and budget to maximize results.
We track key performance indicators (KPIs) such as traffic, leads, conversions, click-through rates (CTR), return on investment (ROI), and engagement metrics. We provide regular reports and insights to keep you informed
Simply contact us through our website or email. We’ll schedule a free consultation to discuss your goals, answer your questions, and recommend the best solutions for your business.
We provide ongoing technical support including website updates, bug fixes, performance optimization, security monitoring, and backups. Our support plans are flexible based on your needs.
If your website experiences downtime or issues, please contact our support team immediately via email or phone. We prioritize urgent matters and aim to resolve critical issues within 24 hours.
Yes, we can take over the maintenance and support of websites built by others. However, we first conduct a full audit to understand the site’s structure, code quality, and any existing problems.
You can request updates by submitting a support ticket through our client portal or contacting us directly. Our team will assess the request, provide a time estimate, and implement the changes promptly.
Delivery timelines depend on the project scope. A standard website takes 2–4 weeks, while more complex sites or marketing campaigns may take 6–8 weeks or longer. We provide a detailed timeline before starting.
We maintain clear and consistent communication through email, project management tools (like Trello or Asana), and scheduled calls or meetings to keep you updated on progress and gather feedback.
Yes, your input is essential. We collaborate closely with you at each stage — from initial planning and design approvals to development and final revisions — to ensure the end result aligns with your vision.
Timely delivery depends on active collaboration. Delays in content or feedback can impact the project timeline. We’ll send reminders and adjust schedules as needed, but timely responses help ensure smooth delivery.
Yes, we offer a partial or full money-back guarantee depending on the stage of the project. If you’re not satisfied with our initial work or we fail to meet agreed-upon deliverables, we will refund accordingly as outlined in our service agreement.
Refunds are issued based on the project phase. If the project hasn’t started, a full refund is possible. Once work has begun, refunds are provided for incomplete work minus any hours or services already delivered.
Yes, we typically require a 30–50% upfront payment to begin the project, with the remaining balance due upon completion or in milestones, depending on the project scope.
If you choose to cancel the project midway, you’ll be billed only for the work completed up to that point. Any unused funds from your initial payment may be refunded based on our terms and conditions.
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